48 Jobs in Washington, DC
Alexton is Hiring a Technical Support Specialist Near Washington, DC
Technical Support Specialist (EPM and CPTS)
The Technical Specialist will provide maintenance of the CPTS/EPM desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal CPTS/EMP helpdesk. Help Desk tech will be responsible for administration and internal support of the CTPS System, Multi-function Devices, and related equipment. Tasks include end user support, license tracking and performing maintenance, upgrades, and configurations.
The contractor will provide support to MA-42 applications to ensure application maintenance and life-cycle support through proactive analysis of customer requirements, applications operations, and the associated infrastructure to support application availability and ensuring all applicable Federal, DOE, and MA requirements are met.
The contractor shall support the MA Cyber Security Team to ensure that the information systems within the MA-42 purview are assessed and authorized in accordance with the requirements of Federal Information Security Management Act (FISMA) and DOE requirements including the DOE Risk Management Approach (RMA) Process.
The contractor will understand, utilize, and manage a Windows Enterprise application like NSI Output Manager hosted on a DOE Application Hosted platform to manage over 300 Ricoh MFD’s. The contractor will identify and troubleshoot print queue management issues utilizing a Windows Enterprise application like NSI Output Manager.
The contractor will be able to quickly become an expert Advanced Application User who can answer all questions related to the CPTS Application and its flow of usage for all the system users. The contractor will support Application related operation issues daily and provide solutions to any application issues at the system user level.
Job Summary
Full Time
Business Services
$98k-123k (estimate)
04/11/2024
06/10/2024
alexton.com
SPRINGFIELD, VA
25 - 50
Private
SOPHIA MARNELL
$5M - $10M
Business Services
Related Companies
The job skills required for Technical Support Specialist include Technical Support, Help Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.
Similar Jobs
Popular Articles
